What does 'No Fix, No Fee' mean?
It means if our technician comes to your home and cannot fix your appliance, you don't pay anything — no diagnostic fee, no trip charge, nothing. We only charge when the repair is complete and your appliance is working.
How does flat-rate pricing work?
After diagnosing your appliance, we give you a firm flat-rate quote for the repair. That price covers all parts and labour. It doesn't change based on how long the job takes. You approve the price before we start — no surprises.
How quickly can you come out?
In most cases, we can have a technician at your home the same day you call. We offer morning and afternoon appointment windows and do our best to work around your schedule. Next-day is also available.
What areas do you service?
We cover all Calgary quadrants — NE, NW, SE, SW, and Downtown. We also service surrounding communities including Airdrie, Chestermere, Okotoks, Cochrane, and Bragg Creek. Not sure if we cover your area? Give us a call.
What appliances do you repair?
We repair washers, dryers, refrigerators, freezers, dishwashers, stoves, ovens, ranges, and over-the-range microwaves. We service all major brands including Samsung, LG, Whirlpool, Maytag, GE, Bosch, Frigidaire, Electrolux, Kenmore, and many more.
Do you carry parts on the truck?
Yes — our technicians carry the most commonly needed parts on their trucks. This means most repairs are completed on the first visit. If a specific part needs to be ordered, we'll let you know and schedule a follow-up as quickly as possible.
Is the diagnostic fee included in the repair cost?
Yes. When you approve the repair, the diagnostic fee is waived — it becomes part of the flat-rate repair price. You only pay the diagnostic fee if you decline the repair after we've diagnosed the problem.
Do you repair gas appliances?
Yes, we repair gas stoves, gas ranges, and gas dryers. Our technicians are trained to work safely on gas appliances.
What brands do you service?
We service virtually all major appliance brands including Samsung, LG, Whirlpool, Maytag, GE, KitchenAid, Bosch, Frigidaire, Electrolux, Kenmore, Miele, Sub-Zero, Viking, Thermador, Fisher & Paykel, Blomberg, Danby, Speed Queen, Amana, Inglis, Moffat, and more.
Is my repair guaranteed?
Yes. We stand behind our work. If the same problem comes back after our repair, we'll return and make it right. We use quality parts and do the job properly the first time.
Do I need to be home during the repair?
Yes, an adult (18+) must be present at the property during the service call. This is both for access and to approve the quoted repair price before we begin.
How do I pay?
We accept cash, e-transfer, and all major credit and debit cards. Payment is collected at the time of the completed repair.
Can you fix my appliance if it's under warranty?
If your appliance is under manufacturer's warranty, you should contact the manufacturer first — they may cover the repair cost. If your warranty has expired or doesn't cover the issue, we're happy to help.
What if my appliance can't be repaired?
If we determine that your appliance cannot be repaired — or that the repair cost outweighs the value of the machine — we'll tell you honestly and explain your options. Under our No Fix, No Fee guarantee, you won't be charged for the visit.
Do you offer commercial or rental property repairs?
Yes. We work with landlords and property managers across Calgary. If you manage multiple properties, contact us to discuss priority scheduling.